Order Help

All questions about orders.

How can I track my order?

All orders ship in 24 hours. You can track your order here

My order tracking status hasn't updated?

Please allow up to 48 hours from the shipping date to update. If you still have concerns after this period, feel free to reach out to us at hello@roam-wild.com.

How much does shipping cost?

Shipping is free for orders over £100 (UK only).

We ship all orders within 24 Hours (Monday - Friday). We are based in the UK. All orders from the UK are shipped from our UK facility.

Tracking & Time

All orders are shipped using our trusted couriers - Royal Mail, APC Overnight or Parcelforce. Please note that if your order is over a certain size and weight it will automatically be sent via APC/Parcelforce and/or may incur a small surcharge if not within UK Mainland. Once you receive your order dispatch email, the courier will be in contact with tracking information and delivery times. Orders are delivered within 2-3 working days.

UK Charges

£4.99 Royal Mail Tracked Delivery (2-3 Working Days)
£9.99 Express Next Day Delivery (UK Mainland)

£6.99 APC/Parcelforce Tracked and Signed For (1-2 Working Days)

£6.99 Tracked Delivery 2-3 Working Days (Northern Ireland)
£24.99 APC/Parcelforce Tracked and Signed For (Northern Ireland)

Europe Charges

We currently ship to Belgium, Germany and the Netherlands. Shipping to these destinations is €12.00. For shipping to another country please contact us for a quote.

We are expanding our European shipping destinations in the near future, please contact us for a shipping quote if you are within another European country.

Other Related Info 

Contact Us 

Or if you are visiting from the USA, please visit our USA site. 

We operate a reduced packaging policy in order to minimise our impact on the environment as much as we can. Our packaging materials are carefully chosen in order to ensure that contents are protected as much as possible whilst creating as least wastage as possible.

In some cases, you may notice that the packaging of Roamwild products features our brand name or logo. This is a common practice among companies to ensure the integrity and recognition of our products.

Where are you based?

We are based in the UK. All orders from the UK and EU are shipped from our UK facility.

Can I change or amend my order once it has been placed?

If we have not yet dispatched your order we may be able to amend it, however, if your order has already been dispatched, you will have to return your items and we will then happily send out the items you wanted to change to.

If you are wanting to add to your existing order then it may be possible to combine shipments but this is not guaranteed, please contact us for further information.

The shipping address on my order is wrong, can I change it?

Unfortunately due to rapid dispatch times we can't change an address once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us where you can then contact us to get a new delivery organised.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If you input the incorrect address at checkout, and the order goes missing or is delivered to that location, we cannot be held accountable to refund or replace the order to your preferred location.

If you have used a one click mobile checkout option such as Apple Pay or Shop Pay we ask that you to double check the address before completing your purchase.

My order is wrong

Item(s) missing from order

We’re sorry if something's missing from your order, but don't worry, it could be because your order contains multiple parcels due to its size.

You can check if your order will arrive in separate parcels via your shipping confirmation email.

If there are no other parcels within your order then we apologise, the item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you.

Received wrong item(s)

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

  • Your order number
  • The name of the item you didn't receive
  • A photo and the name of the item you have received (if the wrong item)

All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.

An item I want is out of stock

From time to time we will unfortunately be out of stock of some items. No to worry, if it is still on our website then we will be getting more stock back, the easiest way to be notified of a restock is by entering your email address or the product page itself.

Bird Feeding Questions

All questions about bird feeding.

Squirrels are accessing my PestOff Bird Feeder?

To keep those pesky squirrels away from your bird feeder, make sure it's hung at least 18"/45cm away from any vertical surface, just as the packaging suggests. If you've already done that and squirrels are still causing trouble, let's double-check the distance together. Once confirmed, please send a picture of your feeder setup to hello@roam-wild.com, and our friendly team will be more than happy to give you personalised advice. If your feeder isn't at the recommended distance, no worries! Just reposition it and check out this helpful video for guidance. Happy bird feeding!

How do I attract more songbirds to my feeder?

If you want to attract more songbirds to your feeder, feeding sunflower hearts is one of the most effective ways to do so. Songbirds absolutely love sunflower hearts and they are a highly nutritious source of food for them. When birds find a reliable source of food, they will return to it frequently, so filling your feeder with sunflower hearts is a great way to encourage them to come back regularly.

In addition to feeding sunflower hearts, it's important to site your feeder correctly to make sure birds feel safe before they feed. Hang your feeder in a quiet, protected area away from heavy foot or vehicle traffic. Also, make sure to hang your feeder correctly by positioning it at least 18 inches away from any vertical surface. This can be achieved using a long bracket.

Starlings are accessing my PestOff feeder?

Starlings are a protected species and while the PestOff feeder can slow them down, it's not completely starling-proof. However, we do have a cage accessory that can stop them from accessing the food.

We also recommend feeding a mix of seed that doesn't include dried mealworms if you don't want to feed starlings. Sunflower hearts are a great choice if you have the mixed seed version of the feeder. We hope this helps!

Why is my feeder rusting?

If you live near a coastal region, this can cause premature rusting due to the sea air. We apologise for any inconvenience this may have caused. Many of our customers have found that using a metal spray paint can help solve this issue. However, if you do not live near the coast and the feeder has rusted, it may be a factory fault with the product. In this case, please email us at hello@roam-wild.com and we will arrange for a replacement, provided that it was a recent purchase.

How do I clean my PestOff Feeder?

We recommend removing the lower assembly from the tube and soaking it in hot water for 10 minutes before giving it a good scrub. To help you with the process, we have a video that demonstrates this. You can check it out here.

Here are the steps to slide the metal collar up the tube to access the tube release tabs:

1) Locate the pips around the edge of the metal lower collar.

2) Locally release each pip so it clicks over the plastic retaining flange.

3) Slide the metal collar up the tube to expose the green tube release lugs.

4) Press each tube release lug in and lift the tube away from the lower assembly.

You can also watch this video for more help on removing the lower metal collar. If you have the suet feeder then please watch this video.

We hope this helps you keep your feeder clean and in great condition for the birds to enjoy.

Birds are not coming to my PestOff Feeder

It can be frustrating but perseverance is key! Do you have other busy feeders in your garden?

Please follow steps below - It can take some time for the little birds to build confidence with a new feeder.

  • Hang both your old feeder and new PestOff feeder next to each other - 1 foot apart.

  • Fill your new feeder with 100% sunflower hearts. The little birds will go crazy for this.

 

Let the old feeder run out (do not refill) and then hopefully the little birds will simply hop onto your new PestOff Bird Feeder.

Bird seed is pouring out of my PestOff Feeder

This is likely due to the seed shield not being inserted correctly please watch this video for installation instructions.

If there are a few scattered seeds on the ground then this could be a seed issue - by feeding a mixed seed the birds can be fussy and only eat what they like and shovel the rest on the floor. Cleanest feeding is just offering sunflower hearts as this is by far their most preferred food.

Large birds are swarming my feeder, how can I stop them?

If you are feeding a mixed seed then we would recommend switching to sunflower hearts only. This is because larger birds such as crows and magpies are most attracted to anything that contains traces of suet or mealworm.

Believe it or not songbirds can be very fussy eaters, however they go crazy for sunflower hearts so it will no doubt not bother them if you do stop feeding a mixed seed; the only bothered birds will be the larger ones!

Birds are not coming to my Arch Window Feeder

It can take some time for the birds to build confidence with the feeder.

We would recommend to try feeding suet pellets and dried mealworms in one side and then mixed and sunflower hearts in the other side.

Make sure that the feeder is on a window as close to other busy feeders as possible and near to bushes where birds can sit and look at it. To get the most out of your Arch Window Feeder Watch This Video

My PestOff Bird Feeding Station does not look stable or keeps falling over

To ensure that your PestOff Bird Feeding Station is as stable as possible we advise to firmly place the ground stake into the ground as far as possible so that the stabilisers are barely visible above surface. You may wish to get a second person to help you.

Bird Feeding Station Assembly - Watch This Video

Why is there no bird seed included with my feeder?

We apologise for any confusion, but our feeders do not come with seeds included. If you're not sure which type of seed to use. We offer high-quality sunflower hearts on our website that are specifically designed for attracting the most songbirds! You can find them here. Please note these are only compatible with our Mixed Seed/Sunflower Heart Feeders.

Bird Feeding How To Videos

See all our product how to videos.

How To Assemble Your Roamwild PestOff Bird Feeder 2.0

For the Mixed Seed / Sunflower Hearts version please watch this video

For the Peanut / Pellet version please watch this video

How To Disassemble Your Roamwild PestOff Bird Feeder 2.0

For disassembly please watch this video

How To Clean Your Roamwild PestOff Bird Feeder 2.0
How To Take Your Roamwild PestOff Suet Bird Feeder Apart
How To Remove The Lower Assembly On Your Roamwild PestOff Bird Feeder

Please watch this video. If you have the suet feeder then please watch this video.

How To Remove The Lower Assembly On Your Mega PestOff Bird Feeder
How To Attach The Roamwild Arch Window Feeder To Your Window

Please Watch This Video and find below some additional instructions for mounting the window feeder if you are struggling to get it to attach:

1. Leave the feeder in a warm room (e.g an airing cupboard) for 6 hours to allow the suckers to relax
2. Make sure window is clean and free from soap or cleaning agents.  To do this simply clean with warm water and sponge and dry with towel.
3. Make sure suckers are free from debris, repeat as above with warm water.
4. Open sucker clips and flex suckers a little to wake them up.
5. Make sucker pads slightly damp with warm water
6. Position the feeder on the window and press the 2 x suckers in by hand
7. Close and lock sucker clips
8. Your feeder is sited and ready for filling

How To Clean The Roamwild Arch Window Feeder
How To Assemble The Roamwild Arch Window Feeder Cage
How To Assemble The PestOff Starling Proof Cage Accessory
How To Assemble The Roamwild Bird Seed Catcher
How To Assemble Your PestOff Bird Feeding Station & Baffle

Bird Feeding Station Assembly - Watch This Video

Bird Feeding Station Baffle Assembly - Watch This Video

How To Insert/Remove Your PestOff Seed Shield
How To Attach The Anti-Squirrel Ring To Your PestOff Feeder

Cleaning Product Help

All questions about cleaning.

How To Assemble The Roamwild Multi Cleaner Broom
How to Attach The Roamwild Pan Handle Accessory

For help attaching the pan handle accessory please watch this video.

How To Attach The Dustpan to The Broom

For help attaching the Dustpan to your Multi Cleaner Broom please watch this video.

Can I use Jaffa on food preparation surfaces?

Yes Roamwild Jaffa is 100% safe to use on any food preparation surface but you should avoid using it on plastic. Please watch this video to get the most out of Roamwild Jaffa.

The torch on my Roamwild Car Tidy is not working

Please ensure that you have removed the tab inside the battery compartment of the torch in order for the torch to work. To remove the tab, simply unscrew the torch by twisting and the tab will be located inside. Please watch this video for more assistance.

Essential Product Help

All questions about essentials.

Getting The Most Out Of Your Roamwild Cerami

For maintaining hot drinks it is vital that you warm up the ceramic insert first by filling with boiling water and rinsing after 30 seconds prior to use. For more detailed information Watch This Video

How To Assemble The Roamwild Dandy Pro

Please watch this video.

Returns & Exchanges

All questions about returns.

What is your return policy?

New and unused products can be returned to us within 30 days of delivery for a refund. To start the process please email us at hello@roam-wild.com with your name and order number.

I received my order but would like to exchange it, can I do so?

Yes as long as the product is new and unused we can happily exchange any wanted items within 30 days, please email us at hello@roam-wild.com to start the process with your name and order number.

I received my order but it's damaged, what do I do?

We are sorry to hear that your order arrived damaged, please email us at hello@roam-wild.com with a photo of the damaged item and a photo of how it was received in the box as well as your name and order number so that we can get a replacement arranged for you. All damaged item claims must be made within 7 days of delivery.

General Information

All general enquiries.

Can I buy Roamwild products from other websites?

As the Roamwild name gets out, more and more fake websites and fake products enter the market, but don't worry, we've got your back!

If Roamwild have not officially posted it on social media then its not us.

  • If you see an advert on social media that sells "Roamwild" items, but the listed URL preview isn't www.roamwildproducts.co.uk that's not us.
  • Avoid anything with errors - if an ad has odd formatting, strange or poor-quality images, or spelling/grammar mistakes, don't click on it as it won't be the real Roamwild.

When looking for the official Roamwild website, be sure to check the URL;

  • If you see a Google ad for a "Roamwild Sale" or a site that sells "Roamwild" items, but the URL isn't www.roamwildproducts.co.uk- that's not us.
  • Avoid website URL's that have strange names. The real, official Roamwild website is simply, roamwildproducts.co.uk

If you think you've been a victim of a fake website, or have been contacted by someone you don't trust, please report it!

We're working extremely hard with the relevant authorities to ensure you have the best possible experience, but... we need your help!

You can report a fake website to our us by emailing hello@roam-wild.com

We also ask that you please, please report the fake account to the social media platforms in question and/or the police if you've provided any personal images and/or details.

If you've made a purchase from a website you think is fake, please speak to your Bank provider, as they may be able to help! Alternatively, our Customer Support team are always on hand to help if you have any questions.

If you have a question or need any help identifying if your shopping via the official Roamwild website or need any help please feel free to contact our Customer Support team, anytime.

Sign up marketing

Sign up to the official Roamwild newsletter and you will get:

  • Latest updates on all things Roamwild such as offers and events
  • Early details of new product launches
  • Access to exclusive discounts
  • And maybe even an occasional surprise…

Enter your email address at the bottom of our website to sign up. We promise, you won't regret it, but if you do, you can unsubscribe at any time.

How to contact us

We're available 24/7! Please send your email to hello@roam-wild.com

Be sure to include as much information as possible such as;

  • Order number (#UK123456)
  • Delivery postcode
  • A description of your issue
  • Supporting images (if applicable)

This will allow us to answer any questions you have as quickly as possible. You can expect a reply within 24 hours, except during busy sale periods, which may take slightly longer.

For us to deal with your query quickest we recommend emailing us rather than calling us.

Contact Us