To keep those pesky squirrels away from your bird feeder, make sure it's hung at least 18"/45cm away from any vertical surface, just as the packaging suggests. If you've already done that and squirrels are still causing trouble, let's double-check the distance together. Once confirmed, please send a picture of your feeder setup to hello@roam-wild.com, and our friendly team will be more than happy to give you personalised advice. If your feeder isn't at the recommended distance, no worries! Just reposition it and check out this helpful video for guidance. Happy bird feeding!

If you want to attract more songbirds to your feeder, feeding sunflower hearts is one of the most effective ways to do so. Songbirds absolutely love sunflower hearts and they are a highly nutritious source of food for them. When birds find a reliable source of food, they will return to it frequently, so filling your feeder with sunflower hearts is a great way to encourage them to come back regularly.

In addition to feeding sunflower hearts, it's important to site your feeder correctly to make sure birds feel safe before they feed. Hang your feeder in a quiet, protected area away from heavy foot or vehicle traffic. Also, make sure to hang your feeder correctly by positioning it at least 18 inches away from any vertical surface. This can be achieved using a long bracket.

Starlings are a protected species and while the PestOff feeder can slow them down, it's not completely starling-proof. However, we do have a cage accessory that can stop them from accessing the food.

We also recommend feeding a mix of seed that doesn't include dried mealworms if you don't want to feed starlings. Sunflower hearts are a great choice if you have the mixed seed version of the feeder. We hope this helps!

If you live near a coastal region, this can cause premature rusting due to the sea air. We apologise for any inconvenience this may have caused. Many of our customers have found that using a metal spray paint can help solve this issue. However, if you do not live near the coast and the feeder has rusted, it may be a factory fault with the product. In this case, please email us at hello@roam-wild.com and we will arrange for a replacement, provided that it was a recent purchase.

We recommend removing the lower assembly from the tube and soaking it in hot water for 10 minutes before giving it a good scrub. To help you with the process, we have a video that demonstrates this. You can check it out here.

Here are the steps to slide the metal collar up the tube to access the tube release tabs:

1) Locate the pips around the edge of the metal lower collar.

2) Locally release each pip so it clicks over the plastic retaining flange.

3) Slide the metal collar up the tube to expose the green tube release lugs.

4) Press each tube release lug in and lift the tube away from the lower assembly.

You can also watch this video for more help on removing the lower metal collar. If you have the suet feeder then please watch this video.

We hope this helps you keep your feeder clean and in great condition for the birds to enjoy.

It can be frustrating but perseverance is key! Do you have other busy feeders in your garden?

Please follow steps below - It can take some time for the little birds to build confidence with a new feeder.

• Hang both your old feeder and new PestOff feeder next to each other - 1 foot apart.
• Fill your new feeder with 100% sunflower hearts. The little birds will go crazy for this.

Let the old feeder run out (do not refill) and then hopefully the little birds will simply hop onto your new PestOff Bird Feeder.

This is likely due to the seed shield not being inserted correctly please watch this video for installation instructions.

If there are a few scattered seeds on the ground then this could be a seed issue - by feeding a mixed seed the birds can be fussy and only eat what they like and shovel the rest on the floor. Cleanest feeding is just offering sunflower hearts as this is by far their most preferred food.

If you are feeding a mixed seed then we would recommend switching to sunflower hearts only. This is because larger birds such as crows and magpies are most attracted to anything that contains traces of suet or mealworm.

Believe it or not songbirds can be very fussy eaters, however they go crazy for sunflower hearts so it will no doubt not bother them if you do stop feeding a mixed seed; the only bothered birds will be the larger ones!

It can take some time for the birds to build confidence with the feeder.

We would recommend to try feeding suet pellets and dried mealworms in one side and then mixed and sunflower hearts in the other side.

Make sure that the feeder is on a window as close to other busy feeders as possible and near to bushes where birds can sit and look at it. To get the most out of your Arch Window Feeder Watch This Video

To ensure that your PestOff Bird Feeding Station is as stable as possible we advise to firmly place the ground stake into the ground as far as possible so that the stabilisers are barely visible above surface. You may wish to get a second person to help you.

Bird Feeding Station Assembly - Watch This Video

We apologise for any confusion, but our feeders do not come with seeds included. If you're not sure which type of seed to use. We offer high-quality sunflower hearts on our website that are specifically designed for attracting the most songbirds! You can find them here. Please note these are only compatible with our Mixed Seed/Sunflower Heart Feeders.