Shipping & Delivery Information

We aim to dispatch all orders within 48 hours (Monday to Friday). Our main facility is based in the United Kingdom, and all UK orders are shipped from this location.

Tracking & Delivery Times

Once your order has been dispatched, you’ll receive a confirmation email. Your chosen shipping service will then provide tracking information and an estimated delivery timeframe. Standard UK delivery typically arrives within 2–3 working days.

Please note: There is free shipping on all orders over £100

UK Shipping Rates

• Standard Tracked Delivery (2–3 Working Days) – £4.99
  
• Express Next Working Day Delivery (UK Mainland) – £9.99

European Shipping

All European orders are shipped from our UK facility by default. We also have a distribution centre in Germany, which may fulfil orders depending on stock availability.

• Germany (DHL Standard) – €5.95
  
• Rest of EU (Parcelforce/UPS)- €13.95

Shipping Outside the UK & Europe

For shipping to countries not listed above, please contact us for a custom shipping quote.

Or if you are visiting from the USA, please visit our USA site. 

Other Related Info
We operate a reduced packaging policy in order to minimise our impact on the environment as much as we can. Our packaging materials are carefully chosen in order to ensure that contents are protected as much as possible whilst creating as least wastage as possible.

In some cases, you may notice that the packaging of Roamwild products features our brand name or logo. This is a common practice among companies to ensure the integrity and recognition of our products.

Money Back Guarantee
Not completely satisfied? Return any unused item within 30 days for a full refund.

How Returns Work

1. Email us at hello@roam-wild.com with your order number
2. We'll send you Instructions to return your items.
3. Get your refund within 10-15 days of us receiving your return

What You Can Return
Any product in unused, original condition with tags/packaging intact.

Refund Timeline
Once we receive your return, we'll process your refund to your original payment method.

Want to Exchange?
The quickest way is to return your item for a refund, then place a new order for what you'd prefer.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.